Wednesday, 16 January 2019

With VoIP Phone Systems Boston Businesses Offer Their Clients Superior Service

By Michelle Stone


The modern business environment is incredibly demanding. Opportunities appear and disappear in an instant, consumers demand immediate attention and only those with superior information and communication capabilities can hope to survive. Because the business world is so flexible and fluid, those representing the interests of their companies need to be mobile too. Operations are no longer directed from a remote, central location. With VoIP phone systems Boston companies can easily deal with all these demands.

At first internet based communication was not really all that popular. This is because one can only communicate if access to the internet is possible. This was not the case in previous years and where there was access, it was often unreliable. Today, internet access is available in even the remotest regions of the world and the popularity of internet based communication has soared above all expectations.

For many new users, the significant savings promised by service provider is the initial motivation to look at an internet based system. These are not empty promises either. Many new clients have found that they are saving more than half the cost of their previous telephone bills. For big companies, these savings can amount to millions of dollars over the period of a year.

Another major cost saving benefit of an internet based system is that it does not require the installation of expensive hardware at every branch or building. Instead, it is installed centrally and because the software is hosted by the service provider, maintenance is minimal. Older switchboards required a huge capital outlay and maintenance costs were very high. Internet users therefore save even more money and there is no need for switchboard operators.

Perhaps the single biggest drawback of an older switchboard system is the fact that employees could only make or receive calls if they were present at their desks, in reach on their telephone extensions. Once away from their desks, they were out of touch. An internet system offer users the freedom of mobility. They can communicate anywhere and at any time. This is a major benefit because no user is every out of range.

Another great benefit of internet based communication is the fact that users are not restricted by having to use a specific handset or device. They can use any device that has access to the internet. Even better, regardless of which device they use, they full user records are always available to them because these records are saved in the cloud. They can also access a variety of reports and statistics whenever they want.

Modern communication is much more than the ability to talk to another person and this is all that older telecommunication systems allowed. Internet based systems offer many different communication options. Users can send pictures, documents and files to other users, they can send emails to faxes and they can speak to people face to face with high definition video. These benefits completely overshadow the features offered by switchboards.

Internet based communication is here to stay and some experts think that it will be the primary method of communication in the near future. Users love the fact that they save money while enjoying superior service. It is no wonder that more and more companies are switching over.




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